Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Contact information, such as your name, phone number, email address, and mailing address, when you contact us, request an estimate, or fill out a form on our Site.
• Vehicle information, such as make, model, year, and service history, needed to provide an accurate estimate or perform requested services.
• Communications you send us, including messages through our website chat, contact form, phone calls, or email.
• Technical information, such as your IP address, browser type, device type, and pages visited, collected automatically when you use our Site.

2. How We Collect Information

We collect information directly from you when you call, visit our shop, submit a contact form, use our website chat, or request service. We also collect certain technical information automatically through cookies and similar technologies when you browse our Site, as described in Section 5 below.

3. How We Use Your Information

We use the information we collect to:

• Provide estimates, schedule service, and perform the automotive services you request;
• Communicate with you about appointments, vehicle status, and service follow-up;
• Respond to inquiries submitted through our Site, chat, or contact form;
• Improve our Site, services, and customer experience;
• Comply with legal, regulatory, and recordkeeping obligations related to automotive service and environmental disposal (such as battery recycling).

4. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business, such as payment processors, financing partners (for example, third-party financing options offered on our Site), and website hosting or chat providers, solely to help us provide our services;
• Parts suppliers or manufacturers, where necessary to fulfill a warranty claim;
• Government or regulatory authorities, where required by law, such as for battery or fluid disposal compliance;
• Legal or safety purposes, if we believe disclosure is necessary to comply with the law, protect our rights, or protect the safety of others.

5. Cookies & Tracking Technologies

Our Site may use cookies and similar technologies to remember your preferences, understand how visitors use our Site, and improve functionality. You can control or disable cookies through your browser settings; however, doing so may affect certain features of our Site.

6. Third-Party Links & Services

Our Site may contain links to third-party websites or services, such as Google Maps, Yelp, Facebook, financing providers, or review platforms. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

7. Data Security

We use reasonable administrative and technical measures to help protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

8. Data Retention

We retain personal and vehicle service information for as long as necessary to provide our services, honor warranties, comply with legal and recordkeeping obligations, and resolve disputes, after which it is securely deleted or de-identified.

9. Your Choices & Rights

You may contact us at any time to:

• Request a copy of the personal information we hold about you;
• Ask us to correct or update your information;
• Ask us to delete your information, subject to any legal or recordkeeping requirements we must follow;
• Opt out of non-essential marketing communications.

To make a request, please contact us using the details in Section 12 below.

10. Children's Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our Site or services after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Speedway Tire and Service
1165 West Sunset Blvd, Los Angeles, CA 90012
Phone: (213) 250-4254
Contact Form